Privacy Policy

This Privacy Policy describes how Shubites BV (“and/or”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us regarding our services (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Our business address is Haantjeslei 1, 2018 Antwerpen, Belgium.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. This information varies depending on how you interact with us. In addition to the specific uses set out below, we may use your information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect our rights and those of our users.

What Personal Information We Collect

Information We Collect Directly from You:

  • Contact details: name, address, phone number, and email
  • Order information: billing and shipping addresses, payment details, and related contact info
  • Account information: usernames, passwords, security questions
  • Shopping information: items viewed or purchased, items saved, loyalty points, reviews, referrals
  • Customer support communications

Some features of the Services may require you to provide certain personal information. If you choose not to, you may not be able to access certain features.

Information We Collect Automatically: We may automatically collect information about your use of our Services using cookies and similar technologies. This includes:

  • Device and browser type
  • IP address
  • Information about your activity on our website

Information from Third Parties: We may receive information from vendors and service providers who help operate our Services, including our e-commerce platform (WooCommerce) and payment processors.

How We Use Your Personal Information

  • Providing Products and Services: To process orders, manage your account, fulfill your purchases, communicate with you about your transactions, and improve your experience.
  • Marketing and Advertising: To send promotional communications and show relevant ads (based on legitimate interests for EEA users under GDPR Article 6(1)(f)).
  • Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity (GDPR Article 6(1)(f)).
  • Customer Support and Service Improvement: To respond to inquiries and continuously improve our Services (GDPR Article 6(1)(f)).

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. This information varies depending on how you interact with us. In addition to the specific uses set out below, we may use your information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect our rights and those of our users.

Cookies

We use cookies to enhance our website functionality and gather usage data. 

Most browsers allow you to control cookies. However, blocking cookies may affect your user experience.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and third-party service providers (e.g., IT, analytics, shipping, payment processing)
  • Business and marketing partners
  • Affiliates within our corporate group
  • Legal authorities or others as required by law or to protect our rights

In the past 12 months, we have disclosed the following categories of personal information:

  • Identifiers (e.g., name, contact info)
  • Commercial data (e.g., orders, shopping behavior)
  • Internet activity (e.g., browsing, usage data)
  • Geolocation data (e.g., derived from IP)

We do not use or disclose sensitive personal information without your consent or to infer characteristics.

Third Party Websites and Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe we have done so, contact us to request deletion.

Security and Retention of Your Information

While we use reasonable safeguards to protect your data, no system is fully secure. Do not send sensitive data via unsecured channels. We retain data as long as needed for business, legal, or contractual purposes.

Your Rights

Depending on your location, you may have the right to:

  • Access, delete, or correct your data
  • Request data portability
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Manage communication preferences

You may contact us to exercise these rights. We may request verification of your identity. You may also authorize an agent to act on your behalf.

Complaints

If you have complaints, contact us at the email or address below. You may also contact your local data protection authority.

International Users

We may store and process your information outside your country, using approved data transfer mechanisms like the EU Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: contact@andorantwerp.com
Address: Haantjeslei 1, 2018 Antwerpen, Belgium

For data protection purposes, Shubites BV is the controller of your personal information